Last updated: September 2026
Refund Policy
This policy explains how to request and receive refunds for VPNPT's international network access subscription service. Submit the required information through the ticket portal in your account. Eligibility, payment records, and the return method will be checked under this policy. For plan details and usage rules, also see the Pricing page and the Terms of Service.
Application Window and Eligibility
You may request a full refund for any reason within 14 days of your first payment. The application window is based on the first payment recorded in your account. It does not restart when you submit registration details, connect for the first time, or make a later renewal payment. You do not need to prove dissatisfaction to request a refund for any reason within this window, but you must provide enough information to verify your account and order and ensure the refund is not sent to the wrong applicant.
Requests for both monthly subscriptions and data packages can be submitted through the same ticket portal. Data packages remain valid until used and never expire; this usage period does not change the refund window, which begins with the first payment. Later transactions and requests made after the window do not automatically qualify for the first-payment refund commitment. If you believe an order is incorrect or have another dispute, you may still submit a ticket with the details, and VPNPT will review the relevant records and rules.
Used Data and Account Issues
Within the application window above, having used some or a large amount of data, or having connected on multiple devices, does not by itself create an additional refund condition. VPNPT will not substitute an estimate of the value of data used for the full refund commitment described in this policy. If your plan's data allowance has been used up, eligibility still depends on whether the request is within the window measured from the first payment, not just on the remaining data.
Cases involving a breach of the Terms of Service, a dispute over account ownership, or inconsistent order information require a review of the relevant records first. During the review, VPNPT will use the ticket to explain what still needs to be confirmed. You will not be asked to provide your account password or subscription credentials. Account actions and refund decisions are assessed separately under the applicable terms; an account issue does not automatically mean a refund request will be denied. If you disagree with the review outcome, you may add supporting information to the original ticket.
How to Submit a Request
Sign in to the ticket portal in the user panel, select the refund-related issue, and provide your account username, the relevant order, and the payment method used. If your account has multiple transactions, identify the order you want reviewed. Transaction details visible in your payment records can help confirm the source of the payment. An email address is not required to create an account. Do not submit personal payment details on a public page when requesting a refund.
After receiving your ticket, VPNPT will check the first payment date, order status, payment records, and your control of the account. If information is missing, the ticket will list what you need to provide. If there is an issue with an order or charge, describe what happened and include it in your request. Keep the ticket record so you can review the outcome and any follow-up details about the refund. Do not send passwords or complete payment keys in a ticket.
Refund Method and Processing Time
Where a payment qualifies under the refund commitment, it will generally be returned through the original payment method. The timing of refunds to Alipay and WeChat Pay accounts depends on the relevant payment channel's processing and account records; VPNPT does not promise a fixed arrival time in this policy. A ticket showing that a refund has been processed does not mean the payment channel has completed the credit. If the refund status does not match your payment account records, reply to the original ticket so the transaction status can be checked.
USDT payments have a different return process from Alipay and WeChat Pay and cannot be treated as payments that can automatically be reversed to the original method. For a USDT refund, VPNPT will first verify the order and available recipient details through the ticket, then explain the available return arrangements. Do not send an address or make an additional transfer before receiving confirmation. If the original payment method cannot be used, VPNPT will explain this in the ticket and confirm a workable approach with you rather than returning funds through an unconfirmed method.
Records and Disputes
Account tickets are the record of communication for requests, additional information, and outcomes. If you disagree about the first payment date, order ownership, refund amount, or payment channel status, identify the specific transaction in the original ticket and provide payment records that can be checked. VPNPT will respond based on the account order and payment records and will not ask you to resubmit information unrelated to the dispute.
This policy explains VPNPT's refund commitment and application steps. It does not exclude any other rights consumers may have under applicable law. Read this policy together with the details of your specific order. For matters where this page does not specify a fixed processing time or payment-channel procedure, the actual review outcome in the ticket and the payment channel's response will apply.